Entry Level Customer Service Executive Resume
This is a free Entry Level Customer Service Executive Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Entry Level Customer Service Executive Job.
Entry Level Customer Service Executive Job Description
- Provide helpdesk and customer service support to customers
- Perform call management, problem isolation and problem solving faced by customers over the telephone
- Escalation of problem in a promptly manner
- Perform operational tasks such as call follow-up with customers or related officers
Sample Entry Level Customer Service Executive Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Entry Level Customer Service Executive
To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Entry Level Customer Service Executive can add his/her career achievements like,
- Maintained customer relation by Personal visit to home.
- Maintained records of customer feedback.
- Achieved the given sales target for the consecutive quarters.
- Received numerous letters of recommendation, and appreciation from customers, and management.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Entry Level Customer Service Executive applying for a job would look like,
Entry Level Customer Service Executive
Dr.Reddy’s lab, Noida, 2007-Present
- Entered and processed consumer product feedback in the SAP system.
- Received product samples and sent them out for lab testing.
- Ensure accurate and timely reporting to the executive staff
- Called customer for feedback
- Received inbound and outbound calls
Finance Merchandising Coordinator
Pepper Snapple, Noida, 2006-2007
- Responsible for the timely and accurate processing of a high volume of SAP related transactions for payment in accordance with established AP Service Level agreement requirements to include but not limited to purchase card reconciliations.
- Merchandising database administration
- Pre/post analysis of all merchandise
- Cross check inventory management with team leads.
Consumer Relations
Cadbury, Delhi, 2005-2006
- Received inbound calls
- Received email and from consumers
- Entered calls received into the SAP system.
- Submitted document letters and coupons to consumers.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example an Entry Level Customer Service Executive who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.A.
Maharaja College, Jaipur, 2003
Honors
If you have won any competitions national or international then they could also be highlighted here. For example an Entry Level Customer Service Executive could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of an Entry Level Customer Service Executive would look like,
- Volunteered the Common Wealth Games Uttar Pradesh.
- Organized and compared at the International Jewelers Conference at Jaipur.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Entry Level Customer Service Executive could also look like,
Mr. Def
Sr. Manager
Soma Systems
abc@iiijjkk.com
Salary Range of an Entry Level Customer Service Executive
- The average salary received is approximately Rs. 12000 per month. This works out to an annual pay package of 2 Lakhs per annum CTC.
- The salary from an American perspective works out to be $5000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Entry Level Customer Service Executive Interview Question
- Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
- You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
- Why are you applying to work here?
- What has been your greatest accomplishment?
- If you had to turn down a request from a valued client, what would you do?
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