Customer Service Supervisor Resume
This is a free Customer Service Supervisor Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Supervisor Job.
Customer Service Supervisor Job Description
- Responsible for managing a team of PhoneBankers.
- Responsible for Call quality, achievement of target Service Levels and Talk Time.
- Leading the team to achieve the laid down Cross Sell targets.
- Lead a team of PhoneBanking agents/PhoneBankers – Train & retain PhoneBanking agents. Should be able to supervise & lead a team/stimulate exemplary performance from team members
- To meet the Customer Satisfaction Parameters and meet the defined service standards. Ensure delivery of competent and consistent customer service, monitor service standards and analyze results.
- Revenue generation through cross selling of the banks products.
- To meet productivity measure in terms of Talk time, hold time and penetration on the IVR.
- Increase PhoneBanking usage (Penetration) – Encourage usage of the channel through education/ awareness drives for agents/ branches / customers.
- Team building and motivation – .
- Manage the day to day operations of the unit as per defined processes and ensure compliance to audit guidelines.
- Complaint management.
Sample Customer Service Supervisor Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Supervisor
To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Supervisor can add his/her career achievements like,
- Coordinated and arranged third party vendor contract when necessary (i.e. utility company, specialized construction services).
- Promoted to team lead for the third shift within two months of joining the project team overseeing a team of six employees in CitiFinance.
- Entered confidential information from hard copy records into the State Police database which required close attention to detail and excellent organization skills
- Offered additional home repair services during the in-bound call from residential and commercial customers
- Received numerous letters of recommendation, and appreciation from customers, and management.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Supervisor applying for a job would look like,
Customer Service Representative
CitiFinance, Lucknow, 2006-Present
- Participated as a member of a seven person team responsible for the transfer of data and finger print cards from hard copy to a digital image for the city Police Department
- Prepared and printed bar codes and attached to the hard copy finger print cards
- Data entry completely quickly and with great accuracy
- Responsible for the maintenance and cleaning of four high speed scanners and six flat-bed scanners
Customer Service Representative
Mechanical Owings Mills, Delhi, 2004-2005
- Effectively handled large volume of incoming calls from residential and commercial customers and scheduled service call appointments for HVAC and plumping equipment
- Conducted follow-up calls with all customers to confirm satisfaction of service delivery; if a customer complaint was received, an internal form was completed with all relevant information and distributed to the supervisor for handling
- Entered all service request information into database and in turn dispatched service technicians to scheduled appointments
Customer Service Representative
Seem Medicals, Delhi, and 2002-2003
- Effectively handled large volume of incoming calls (average of 14 calls per hour) from residential and commercial customers and scheduled service call appointments for HVAC and plumping equipment
- Offered additional home repair services during the in-bound call from residential and commercial customers
- Conducted follow-up calls with all customers to confirm satisfaction of service delivery; if a customer complaint was received, an internal form was completed with all relevant information and distributed to the supervisor for handling
- Entered all service request information into proprietary database used to dispatch service technicians
Emergency Communications Technician
Bhatia MedServer, Jaipur, 2000-2001
- Participated as a member of a fifteen (15) person emergency inbound call center
- On average, each 911 operator would receive twenty (20) inbound calls per hour
- Effectively communicated emergency instructions to the callers appropriate to the situation, whether it be police, fire and/or EMS related
- Consistently maintained a calm and focused approach when responding to immediate and perhaps life-threatening situations
- Gathered critical, primary information from the callers used to dispatch police, fire and/or EMS personnel
- Monitored alarm systems for all Baltimore Country government buildings and if alarm sounded, I was responsible for entering relevant data into emergency database and the information was used to dispatch appropriate emergency response personnel
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Supervisor who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.Sc
Delhi College of Science and Studies, 1997
- Diploma in First Aid and General Health
Jaipuriya college of Nursing
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Supervisor could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Supervisor would look like,
- Volunteered a camp at Ahemdabad to help the earthquake victims.
- Awarded the best Customer Representative by CitiFinance.
- Member of KCC, Keep City Clean.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Supervisor could also look like,
Mr. Def
Sr. Manager
Citifinance
abc@iiijjkk.com
Salary Range of a Customer Service Supervisor
- The average salary received is approximately Rs. 17000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $6500 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Supervisor Interview Question
- What was a time you really wowed a customer?
- If you are given multiple tasks, how would you go about completing them?
- Which software applications are you proficient in?
- Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial?
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