Customer Service Agent Resume
This is a free Customer Service Agent Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Agent Job.
Customer Service Agent Job Description
- Assist Customers via phone or email
- Co-ordinate with Logistics team/merchandisers.
- Schedule return product pickups
- File tracers for missing shipments
- Complaints to be escalated to Team Lead.
- Follow-up on customers requests and issues and provide timely responses
- To ensure daily service level achievement
Sample Customer Service Agent Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Agent
To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Agent can add his/her career achievements like,
- Identify problems/needs and initiate effective solutions.
- Answered incoming customer inquiries promptly and in accordance with the established call-handling procedures.
- Provides high quality customer service in a professional, timely and courteous manner.
- Skilled in financial operations management, employee payroll and bank deposits.
- Proficient in Microsoft Office, QuickBooks, Internet Explorer.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Agent applying for a job would look like,
Customer Service Agent
Alpine Access, Banglore, 2006-Present
- Proven ability to handle large volume calls in a professional and courteous manner.
- Maintained positive company image during difficult situations.
- Involved with all aspects of customer service, including solving problems answering questions, and working with customers to ensure fantastic service,
- Resolving billing questions and disputes, and performing data entry.
- Dealt tactfully and effectively with difficult customers.
Office Manager
Welspun, Banglore, 2004-2005
- Supervised office and managed business operations.
- Place the material orders and made sure they were delivered on correct day and time.
- General duties accounts payable/receivable, employee payroll and bank deposits
- Customer service; answered incoming calls from customers and vendors.
- Maintained open lines of communication to identify and resolve problems quickly.
- Also monitored customer satisfaction to solve problems, effectively reducing complaints.
- Computer; Do all entry work, time sheets, payroll, banking, etc. Also do estimates, invoices.
Office Manager
P&J Carpentry & Concrete Work, Banglore, 2000-2003
- Supervised office and managed business operations, Place orders for materials, also set up delivery time.
- General duties account payables/receivables, employee payroll and bank deposits.
- Customer service; answered incoming calls from customers and vendors.
- Maintained open lines of communication to identify and resolve problems quickly.
- Also monitored customer satisfaction to solve problems, effectively reducing complaints.
- Set up company in quickbook, do all entry work, time sheets, payroll, banking, etc. also do estimates and invoices?
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Agent who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.Com
Maharishi Arvind College, Delhi, 1997
- M.Com.
Maharishi Arvind College, Delhi, 1997
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Agent could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Agent would look like,
- Member of PETA, People for Ethical Treatment of Animals since2000.
- Volunteered National Blood Donation Camp at Delhi, 2003.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Agent could also look like,
Mr. Def
Sr. Manager
Soma Systems
abc@iiijjkk.com
Salary Range of a Customer Service Agent
- The average salary received is approximately Rs. 17000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $6000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Agent Interview Question
- Tell you you’re self?
- Tell me about your ability to work under pressure.
- What for you are the most important factors of an employee’s responsibility towards the organization?
- Why do you want to leave your current job and join us?
- Tell us about what motivates you.
- What are the essential qualities that make a good team player?
- Why should we hire you for this position?
- What is your salary now?
- What do you consider as a reasonable starting salary with us?
- If you got a chance to get into a merry-go-round, what song would you like to play? What animal would you choose?
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