When people are asked to provide an example of superior customer service they almost always point to hotels. Indeed many individuals idea of great customer service comes from that at luxury hotels such as those operated by the Ritz Carlton chain or the great hotels in cities like New York, London, Paris and Mumbai. No [...]
As almost any customer can testify, not all customer service is the same. There is a wide variety of customer service out there and many levels of customer service available. Therefore it is important to distinguish between the types of customer service. Entrepreneurs definitely need to learn the different types of customer service so they [...]
Nothing is more important to the success and survival of any business than customer service. Not surprisingly those enterprises that provide great customer service do the best business. This means that every organization should strive to provide great customer service. Raising customer service to a great or exceptional level should be one of the main [...]
If there is one thing that almost all customers at almost all business seem to want it is better customer service. Unfortunately most customers often don’t get better customer service because they refuse to take the actions needed to get it. Something that most of us fail to recognize is that we will have to [...]
The airline industry like all forms of travel is heavily dependent upon customer service. Something that anybody who is interested in the subject of airline customer service should realize is that airline customer service is quite different from other kinds of customer service. The Basic Goal of Airline Customer Service The basic goal of airline [...]
The best way to think of a customer service representative is that a CSR is a company’s first point of contact with the public. Indeed the term customer service representative is often used to refer to call centre workers. The most basic function of a customer service representative is to take calls, chat requests, e-mails [...]
A customer service advisor or customer relationship manager is a professional who serves as a point of contact between a business and its customers. The idea behind this position is to create a person who is responsible for customer service and the relationship with one particular customer or a group of customers. The customers have [...]
Although they seem to be immensely unpopular call centers are critical customer service providers in many industries. Indeed they are many firms only or principal point of contact with the public. What a Call Centre Is A call centre is a facility that contains a phone bank, a phone bank is a series of phones [...]